What if I need to return an item?
We sincerely thank you for trying our products and would value your feedback for our improvement. We have gone to extraordinary efforts and cost to bring you a natural-food energy concentrate, fully loaded with active micro and phytonutrients. Nutrients that volumes of research attest, may simultaneously support your performance recovery and well-being needs, while fueling your body’s energy demands. We believe this “holistic” approach is transformational, way beyond the limitation of Big Biz energy products.
However, if you are not happy with your purchase, we will work with you to make it right for all parties involved.
- If you have a problem, concern, damaged item, or you feel a product is not valid for you, 1st, email us at energy@SmartAthleteFuel.com. Title the email “possible return with your order number”. Do this BEFORE you send any item back. Describe your concerns and problems. If an item was damaged, attach a picture of the damage. You will need to send the above-described email out before 30 days has expired from your purchase date for a refund.
- We will then send you an eM with possible solutions that may or may not involve sending the unused item(s) back to us for a refund.
- If the item needs to be returned, we will tell you how & where the item needs to be returned for a refund in that eM.
- Please be aware, you purchased a food item, that has a limited shelf life, and unfortunate for all, is at the mercy of potential food tampering. For safety concerns, we will not restock and resell returned food items, and its return is a complete loss to us. Hopefully, through the initial communications we can resolve your issues without the hassle and costs of “physically” returning an item.
- See Terms of Service page, Section 20, Returns Policy, for more information.